Policies

Refund & Cancellation Policy

Formvate provides remote design services and digital deliverables. Because design work begins after project review and approval, refunds are handled differently from physical-product returns.

This policy applies to Formvate design services and paid add-ons. Products purchased from third-party retailers or suppliers are governed by the seller’s own return and refund policy.

1. Before design work begins

If you cancel before Formvate has started substantive design work, you may request a refund of the service fee, less any non-refundable payment-processing charges where applicable.

If project review, briefing, analysis, or other agreed preparation work has already been completed, a reasonable portion of the fee may be retained to cover work already performed.

2. After design work has started

Once substantive design work has begun, fees for completed or partially completed professional services are generally non-refundable.

If a project is cancelled after work has started, Formvate may provide completed work up to the point of cancellation where appropriate.

3. After digital deliverables are delivered

Final design files, layouts, visualizations, product lists, reports, and other digital deliverables are not returnable once delivered.

This does not affect your right to request correction if a delivered file is materially different from the agreed scope or contains an error attributable to Formvate.

4. Revisions are not refunds

Each package includes 1–2 revisions within the agreed project scope. Revision requests should be used to refine the design rather than replace the original brief with a substantially different project.

Additional revisions or major scope changes may require a separate fee.

5. Paid add-ons

Add-ons such as additional revisions, additional visual work, or purchase-ready product references become non-refundable once work on that add-on has started.

6. Third-party products and affiliate links

Formvate may recommend products sold by independent retailers, manufacturers, or suppliers. Formvate does not normally take possession of, ship, or physically fulfil those products.

Returns, exchanges, damaged-product claims, shipping issues, warranties, and product refunds are therefore handled directly under the seller’s own policies.

Important:

Formvate may earn a commission from some affiliate links or supplier relationships. This does not make Formvate the retailer of the product unless explicitly stated otherwise.

7. Product availability and price changes

Product prices, stock levels, shipping terms, specifications, finishes, and retailer policies may change after a recommendation is issued.

These third-party changes do not by themselves create a right to refund the Formvate design service, although an alternative product may be suggested where this is included in the agreed scope.

8. Project delays caused by missing client information

Formvate relies on client-provided dimensions, photographs, plans, priorities, and feedback. Delays caused by missing or late information may affect the project schedule.

Such delays do not normally qualify for a refund of work already completed.

9. If Formvate cannot complete the service

If Formvate is unable to provide a paid service for reasons within Formvate’s control, we will review the work completed and determine an appropriate refund for any genuinely unperformed portion of the service.

10. Refund processing

Any approved refund will normally be returned to the original payment method. Processing times may depend on the payment provider, card issuer, or bank.

Payment-processing fees may be non-refundable where the payment processor does not return those fees to Formvate.

11. Contact

To request a cancellation, discuss a billing issue, or ask a question about this policy, contact Formvate using the email address listed on the website.

Refund and Returns Policy